This Privacy Policy describes how XenHelp (“we”, “us”, or “our”) collects, uses, stores, and shares information when you visit our website, contact us, or use our services. By using our website or submitting information to us, you agree to the practices described here.
1. Information We Collect
We may collect the following types of information:
1.1 Information you provide
- Name, email address, phone number, and company details
- Messages and details you send through contact or enquiry forms
- Project requirements shared during consultations
1.2 Information collected automatically
- IP address, browser type, device information, and pages visited
- Referral source and approximate location derived from IP
- Cookies and similar technologies used to operate and improve the site
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes or support
- Deliver, manage, and improve our IT and digital services
- Send service-related updates and, where permitted, marketing communications
- Analyse website performance and fix technical issues
- Comply with legal obligations and protect our rights
3. Legal Bases for Processing
Where applicable, we process personal data based on:
- Your consent (for example, newsletter or marketing opt-in)
- Performance of a contract or steps prior to entering one
- Our legitimate interests in operating and improving the business
- Legal or regulatory requirements
4. Sharing of Information
We do not sell your personal data. We may share information with trusted service providers who help us run our website and business (for example hosting, email, analytics), and only as needed to perform those services. We may also disclose information if required by law or to protect XenHelp, our users, or the public.
5. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, to maintain business records, resolve disputes, and meet legal requirements. When data is no longer required, we securely delete or anonymise it where reasonably possible.
6. Security
We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; you use our services at your own risk regarding residual security risk.
7. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or update your personal data
- Request deletion or restriction of processing
- Object to certain processing or withdraw consent
- Request a copy of data you provided to us
To exercise these rights, contact us using the details below. We may need to verify your identity first.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when revisions are published. Continued use of our website after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: info@xenhelp.com
- Company: XenHelp